Experience

Business Analyst CRM/BI, Ubisoft

Since January 2012 Paris, France



Senior CRM Consultant, IBM Global Business Services

January 2008 – Present (4 years) Paris Area, France

BNP Paribas Personal Finance (Cetelem – Worldwide Leading Credit Player)
Project Description: The company’s sales and distribution strategy required to bring major evolutions to its Customer Relationship Management application used in client services centres. Evolutions Included products diversification, integration with producers and redesign of the selling process.
Project Contribution: Team leader of the functional work stream.
• In charge of a developers team
• Writing of feasibility studies and solutions design
• Writing of technical detailed specifications
• Developments and configuration of Oracle’s Siebel application

August 2009 – January 2010 (6 months) Paris Area, France

Société Marseillaise de Crédit (SMC – French Regional Retail Bank)
Project Description: Implementation of a customer oriented data warehouse and design of business intelligence and reporting tools (Cognos).
Project Contribution: Business analyst.
• Requirements identification through functional workshops
• Requirements analysis and solution design
• Writing of functional detailed specifications
• Data sourcing and design of data dictionary
• Methodology and accompaniment of the client’s teams

January 2008 – August 2009 (1 year 8 months) Paris Area, France

BNP Paribas CIB (Worldwide Leading Corporate Investment Banking group)
Project Description: Design and development of one unique Customer Relationship Management application for the CIB branch of the group. Merger of the three former CRM applications used by the different business lines into one single application. All applications were based on Oracle’s Siebel technology.
Project Contribution: Business analyst.
• Data mapping of existing and target applications
• User Interface design and development
• Functional and technical detailed specifications
• Developments and configuration of Oracle’s Siebel application

Web master & Web designer, Chinaveo

January 2007 – July 2007 (7 months) Shanghai, China

Project Description: Development of the company’s Internet strategy. Conception, creation and maintenance of the e-commerce website, identification of the requirements, writing of specifications, development and evolution of the website.
Project Contribution:
• Architecture design of the website
• Writing of functional detailed specifications
• Conception and design of the User Interface
• Development of the website
• Maintenance and evolution

Team Leader, ESCEM Business School

May 2006 – July 2006 (3 months) Tours Area, France

ESCEM Business School is part of the “Grandes Ecoles” group and is AACSB and Equis Accredited.
Project Description: Promote and inform the candidates on the school’s educational programs. Welcome the candidates and organize their stay for their oral examination, including housing, logistics and events.
Project Contribution:
• In charge of a 39-people team
• Planning, management and control of the activities
• Organizing the logistic and events for the candidates
• Advising and informing candidates

Writer, JCDecaux

July 2005 – August 2005 (2 months) Paris Area, France

JCDecaux is a worldwide leading company in outdoor advertising.
Project Contribution: Contribution to the writing of requests for proposals such as Velib, the Parisian bikes hiring system

Freelance Web master & Web designer, Psykotik Design

July 2003 – July 2005 (2 years 1 month) Pointe-à-Pitre

Freelance Graphic design, visual identity, web development & web design


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